SIOUX FALLS, S.D. (KELO.com) -- The Communications Workers of America union disputes the reasons for Citi's recent layoff of 80 Sioux Falls-based employees over the past several months.
Citi says the layoffs are because the new credit card facility they are building in Sioux Falls is smaller than their current building near the Sioux Falls Airport.
The union says it's because Citi is sending the jobs overseas.
“In South Dakota and across the country, we are seeing the damage the offshoring trend is taking on local working families," said CWA District 7 vice president Brend Roberts in a media release. "Members of the congressional delegation who want to stand up for the laid off Citi employees should join the effort to pass bipartisan call center legislation."
She says the bill would help reverse the offshoring trend, bolster the job security of the domestic call center workforce, and ensure that companies doing right by their workers are the ones eligible for taxpayer-backed financial rewards.
The union says Citi relies on a global network of 34 global service centers providing customer service/call center work, with call centers in hubs in the Philippines, India, and Costa Rica.
Earlier this month, Citi reported that net income increased 16 percent in the second quarter of 2018 on $4.5 billion dollars year-to-year.
KELO.com News has reached out to Citi for their response.
